Follow the below procedure to unlock mTokens. mTokens are available in two variants. So given below is the unlock process of both variants.
mToken Variant 1 Unlock Process:
These variant mTokens belong to CSP 2.0 or a lower version. To unlock these tokens, follow the process below
Step 1: Open the token manager
Step 2: Download the token info in the txt file.
Step 3: Email it to support@mtoken
Step 4: The unlock master code will be sent to your Email ID.
mToken Variant 2 Unlock Process:
Variant 2 refers to the CSP 3.0 model mTokens. To unlock these tokens, follow the process below
Step 1: Open the token manager
Step 2: Download the token info in the txt file.
Step 3: Email it to support@mtoken
Step 4: You will receive a link for user verification.
Step 5: Open the link and verify the DSC user mobile and email ID using the OTP method.
Step 6: After successful verification, master unlock code will be sent to the verified email ID only.